BOOKINGS AND PAYMENT:
All bookings are required to be secured with a major credit card through our booking portal, Vagaro.com.
All bookings will be charged upon completion of your appointment via a separate merchant processor UNLESS
you are being charged for late cancellation or penalty fees. By booking through Vagaro you automatically
accept the policies outlined on this page.
We accept either credit or cash only upon the completion of your service.
We do not hold credit cards "on file". It is against federal laws and PCI compliance.
We do not subscribe to a gift certificate program at this time.
If you must reschedule or cancel an appointment, please notify us 48 hours in advance to avoid an automatic credit card charge of 100% of the services reserved. For Groups or parties 30 days notice is required to avoid a 50% cancellation fee.
Cancellations may either be made via the link in your confirmation email from Vagaro or via phone or email 24 hours a day, 7 days a week. If you have not received a confirmation from Rewind for your cancellation it means we have not received your cancellation.
Should your technician be more than 5 minutes late you will receive a $50 credit towards your appointment.
Upon your first visit we suggest arriving 10 minutes early to your appointment to fill out required documentation.
On regular visits please arrive 5 minutes prior to your appointment to allow enough time to use the facilities, clean your lashes, or finish up phone calls should you need to do so.
If you are late for an appointment, it may be necessary to reschedule.
*Please note that a $50 late fee will be charged to customers arriving more than 10 minutes late.
TIP: 99% of our customers arrive on time for their scheduled appointment despite their hectic schedules. We suggest that you PLEASE do not schedule us after your doctor, colorist, trainer, therapist or any other service that generally does not start or finish on time. We also do not suggest booking appointments during work hours where you might be called into last minute meetings or not be able to "escape". Also keep in mind cabs in New York City change shifts between 4-6pm. Please allow for extra travel time should you decide to find a cab during those hours.
Should you find yourself running late for your appointment please contact us via phone or email PRIOR to your appointment. It is GREATLY appreciated.
TERMINATION OF SERVICES:
Some of our most popular services only last 15 minutes. If you are late more than 10 minutes twice in a calendar year for any reason booking privileges will be revoked.
Two cancellations past the 48 hour cancellation policy are terms for booking privileges to be terminated.
If you are a no show and do not call prior to your appointment to indicate you will not be showing for your appointment your booking privileges will be automatically revoked and cancellation fees will be applied.
Rewind Beauty Fitness Center offers each guest a chance to relax in a tranquil setting. We would appreciate you turning off your cell phone or other devices and speak softly as a courtesy to others.
For safety and insurance reasons no child under the age of 12 may accompany you while you are having a service. While we love children we do not have the facilities to care for children. We cannot assure their safety in a professional environment and would not want to compromise the relaxation of our other guests.
We hold the right to change our policies and fees at any time.
THANK YOU FOR YOUR PATRONAGE.